Hoteles City guarantees the confidentiality/privacy of the personal information obtained through its online services. We suggest that you read the provisions described herein in order to understand how we deal with your personal information when you use our services in the Hoteles City websites. These confidentiality provisions may undergo changes in the future, that is why we advise you to check them from time to time.
This privacy notice is part of the following websites: www.hotelescity.com, www.cityexpress.com.mx, www.cityjunior.com.mx, www.citysuites.com.mx, www.citypremios.com.mx y www.cityaccess.com.mx
If you wish to revoke your consent regarding the way in which we use your personal data or wish to exercise your ARCO (an acronym for: access, rectification, cancellation and opposition) rights, please send us an e-mail to the following address: contacto@hotelescity.com
1.-Type of personal information obtained
At Hoteles City we gather information through several areas of our website. The following information is subject to the confidentiality and privacy provisions: all personal information that the user voluntarily enters in our website, such as the one needed for the creation of the personal profile, for the subscription to the notification service regarding special offers via e-mail, for the registration in our loyalty programs, for promotional mailing as well as all the data entered while participating in online contests, raffles and surveys which we occasionally carry out. The information requested is different for each of these programs and it is stored in separate databases.
Online contact: the information requested in this section allows Hoteles City to contact its customers when necessary. Part of the information requested form the user includes: first name, family name, name of the company for which he/she works, address, e-mail address and phone number.
If additional information is required in order to complete any given transaction, the users may be contacted by phone, post or e-mail.
Notification program concerning offers via e-mail. The information that the visitors provide includes: first name, family name, e-mail address, address, country, phone number, preferences and habits, etc. The user may modify this information at any time in order to customize the promotions and notices sent according to the preferences indicated by him/her.
Promotional mailing. The information that the users provide includes: an e-mail address. This information will be used to keep our customers informed about the promotions of the hotel chain.
Online contests raffles and surveys: the type of information requested in these cases may vary considerably. It may include personal data, habits and preferences, opinions regarding the services in our websites, and comments about the proposed services. The information gathered will be for the exclusive use of Hoteles City and its objective will be to generate feedback from the users concerning the services we provide, in order to improve them.
After the information reaches Hoteles City, it is stored in a secure server set behind a firewall designed to restrict access from outside the company. Once the information is received, we shall do everything within our power to safeguard it within our systems. On this issue, our team of collaborators has focused its efforts on offering -as far as possible the utmost safety.
2.- How your personal information is used
Hoteles City uses the information supplied during the profile registration process, the subscription to a program and the promotions, to carry out internal studies regarding the demographic data, the interests and the behavior of our users. This information is compiled and analyzed as a whole. Hoteles City most important objective when gathering personal data is to understand the user and to supply him/her with a more satisfactory experience when visiting our websites and purchasing our services. By getting to know more about our visitors, we are able to provide products according to their needs, as well as more adequate content and advertising.
By obtaining users' data online, we can create internal statistics that tell us which are the most popular services and products for the various users' segments. Likewise, this information enables us to give the necessary formality to the transactional process.
In our offer notification program via e-mail, Hoteles City is the only one to have access to the information obtained. This type of publicity is carried out through notices and promotional messages via e-mail, which shall only be sent to you if you at the time of registration you indicated that you wished to receive them. You may modify this situation at any given time. In the e-mails that we send, offers from third parties such as our business partners may be occasionally included.
Besides requesting information during the aforementioned registration
processes, we may also request personal information on other occasions; for
example, when you choose to participate in a contest or any other promotion in
our website, or when you notify us about a problem concerning our website or
services. Hoteles City does carry
out surveys among our online users, and the answers thereof are used in
internal studies.
3.- Confidentiality regarding the information
When using the Hoteles City websites and required to submit personal information, you will be sharing said data only with Hoteles City, except if otherwise indicated.
Hoteles City will not share the confidential information with third parties, except when given express authorization from subscribers, or when subpoenaed to comply with legal provisions or court orders.
Hoteles City does not sell or lease the information supplied by its users. If the personal data of the user should be shared with business partners or sponsors, the user will be notified before said data is handed over or transferred. If the user does not want to share his/her information, he/she may choose not to use a particular service, or not to participate in some of the promotions or contests.
Hoteles City may disseminate the global statistics concerning its users (for example, the male user percentage, or the statistics pertaining to users of a certain age group) in order to describe its services and for other lawful purposes.
Hoteles City may disclose the information pertaining to an account in special cases, when presupposing that providing said information may serve to identify, locate or legally proceed against individuals that could infringe the service conditions of Hoteles City websites, or when it suspects that said individuals may cause damage to or interfere with its rights over its properties, or the rights of other website users or any other individual that may be harmed by said activities. Hoteles City may disseminate or obtain access to the information of an account when, acting in good faith, it believes that it is necessary to do so for legal, administrative or any other reasons, and it deems it necessary in order to maintain, provide and develop its products and services.
Hoteles City is not under any obligation to ensure the confidentiality of any other information provided by the user, including the one submitted by the user through bulletins and online chats. The same applies to the information obtained through the cookies described in paragraph 3, according to article 109 of the Federal Copyright Law, and paragraph I of article 76a of the Federal Consumer Protection Law.
4.- Modification/updating of the information
The personal data provided by the user will become part of a file containing his/her profile. The user may modify his/her profile at any given moment by using the user/member number and his /her personal identification number, be it the automatically assigned one or the one chosen by the user.
Hoteles City advises the user to update his/her information every time they undergo a modification, as this will allow us to provide the services in a more personalized manner.
If you participate in the promotion service via e-mail, you may deactivate the service at any time.
5.- Protection of personal information
The information provided by the user is safeguarded by a personal identification number which may only be accessed by the user and which is only known to him/her.
We advise you not to disclose your password to any other individual. The user is the sole and final person responsible at all times for the secrecy pertaining to his/her user/member number, his/her personal password, access code and confidential number, with which he/she may have access to the services and contents of our website. In order to minimize risks, the user is advised to exit his/her account and close the window of the browser once his/her online activities are over; even more so when the user shares a computer with somebody else or uses a public computer in locations such as a library or an Internet café.
Once the information has been received, we shall do everything in our power to safeguard its safety within our systems. Regarding this subject, our team of collaborators has focused its efforts on offering the most modern and updated technology so as to provide the utmost safety for the user.
6.- Confidentiality regarding minors
Safeguarding the personal information of children is extremely important. Hoteles City gathers only the indispensable minimum regarding this type of information in order to provide its services.
Hoteles City does not request personal identification information from minors. Minors should always obtain their parents' authorization before sending personal information to another online user.
7.- Acceptance of terms
This confidentiality/privacy statement is subject to the terms and conditions set forth by Hoteles City. It constitutes a legally binding agreement between the user and Hoteles City.
If the user decides to use the services of Hoteles City in any of its websites, it is due to the fact that he/she has read, understood and agreed to the aforementioned terms and conditions. If the user does not agree with said terms and conditions, he/she must not provide any personal information nor use the services of the Hoteles City websites.
8.- Basic principles of our privacy/confidentiality policy
In the following paragraphs, Hoteles City briefly expounds on the principles that govern its privacy and confidentiality policies regarding the information provided by the users of its online e-services:
a) Hoteles City will only obtain from the customer the information required to provide him/her with the personalized services that are available in its websites. Said information shall only be used for the previously described purposes.
b) Hoteles City makes an effort to ensure the quality of the information it gathers from our online services users, especially when said information was obtained through a provider of information or services.
c) Hoteles City focuses its efforts on offering the most modern and up to date technology to provide its customers/users with the utmost possible safety regarding the handling and transfer of the information that is required in the various data request procedures.
d) Hoteles City avoids divulging information regarding the customer/user. Hoteles City only discloses information when expressly authorized to do so.
e) Hoteles City is at all times attentive to the concerns expressed by our customers/users regarding the information they provide for the various online processes.
f) Hoteles City is very careful to extend these privacy/confidentiality principles to the ensemble of business relations within the hotel group.
g) Hoteles City shares with its employees the responsibility of protecting information. Its employees are included and participate in the guidelines set forth in the documents regarding privacy policies.